Support

How can we help?

Write to support@bifoldapp.com and a person will answer, usually within a day. Include your iPhone model and iOS version if the question is about something not working. The common questions are below.

iPhone Duo

Open to Reveal did not show the answer when I opened the phone.

Open to Reveal triggers when the phone goes from closed to open while a card is still covered. If the card was already revealed, opening keeps it revealed. Check that the setting is on under You, Study. If the phone was opened very slowly, tap the card or Show answer; the fold is an enhancement, never the only way.

Does closing the phone grade the card?

No. Closing never rates anything. An unrated, revealed card stays revealed on the outer display with the rating buttons.

Can I use Bifold without a Duo?

Yes. Every feature works on a single-screen iPhone running iOS 17 or later. The Duo adds the fold; it does not gate anything.

I am left-handed.

Under You, Study, turn on the left-hand mirror. The rating buttons swap so Got it is under your left thumb.

Importing and exporting

How do I import from Anki?

In Anki, export a deck or your collection as .apkg or .colpkg, with scheduling information and media included. Open the file on your iPhone (AirDrop, Files, or Mail) and choose Bifold, or use Import under You. Review history, media and sub-decks come along. More about switching from Anki.

How do my Anki note types come across?

Basic, cloze and Image Occlusion notes import as cards. Image Occlusion masks import as rectangles, one card per mask, and text labels on the image are left out; the import summary says how many. Other note types import through their own card templates, so each card shows the fields Anki would show. Custom card styling and scripts aren't carried over.

I imported the same file twice.

Re-importing updates the existing cards instead of creating duplicates.

How do I get my cards out?

Under You, Data, export a course or everything as JSON with media. Export is free and unlimited.

Sync

My cards are not on my other device.

Both devices need the same Apple Account, iCloud Drive enabled, and sync turned on under You, Sync. Large media libraries take a while on first sync. If a card still differs, the most recently edited copy wins.

Do I need an account?

No. Bifold has no account of its own. Sync uses your iCloud; purchases use your Apple Account.

Cloud AI

What is the difference between On-device and Cloud?

Cloud results are made on our server from the material you chose, and are not kept afterwards. On-device results will be made by Apple Intelligence on your iPhone, with nothing leaving the phone, and every result will show which one it was. on-device and labels at launch

An AI card is wrong.

It happens, especially with handwriting and dense diagrams. Tap the pencil to fix it, or skip it before adding. The source page is one tap away so you can check. Pro will include a quality check that flags likely errors for review before cards are added. quality check at launch

It says On-device AI is unavailable. at launch

On-device features need Apple Intelligence, which needs a supported iPhone with it turned on in Settings. Where it is unavailable, the app offers the cloud path or says plainly that the feature needs Apple Intelligence. at launch

I hit a cloud AI cap.

Free includes 10 cloud jobs in your first 30 days; Pro has monthly caps sized for a heavy semester. The app warns before you reach one and offers the on-device path. on-device path at launch

Accessibility

Studying with VoiceOver

Every control is labelled. The card has a rotor for switching between question and answer, Show answer is always present, and Missed and Got it are announced with their intervals. If something is unlabelled, that is a bug: please tell us.

The text is too small, or too large.

Bifold follows your Dynamic Type setting all the way to the largest accessibility sizes. Card text grows and scrolls; it never truncates.

Turning off animations

Turn on Reduce Motion in iOS Settings, Accessibility, Motion. Every Bifold animation, including the fold reveal, becomes a crossfade.

Purchases

Restoring Pro on a new phone

Under You, Bifold Pro, tap Restore Purchases. Pro follows your Apple Account.

Cancelling, refunds and the Semester Pass

Subscriptions are cancelled in iOS Settings, under your Apple Account, Subscriptions. The Semester Pass does not renew and needs no cancelling. Refunds are handled by Apple at reportaproblem.apple.com. Pricing details.

Still stuck?

Email support@bifoldapp.com. For a bug, say what you did, what you expected, and what happened; a screenshot helps. For an accessibility problem, tell us which assistive technology you use and we will prioritise it.

The support address is a placeholder until the domain is chosen.